PRE-ORDER THE SB1000X BLUETOOTH SMART SPIN BIKE FOR JUST £499 (RRP £𝟽̶𝟿̶𝟿̶) - SAVE OVER 37% - FREE SHIPPING & FINANCE AVAILABLE

PRE-ORDER THE SB1000X BLUETOOTH SMART SPIN BIKE FOR JUST £499 (RRP £𝟽̶𝟿̶𝟿̶) - SAVE OVER 37% - FREE SHIPPING & FINANCE AVAILABLE

Peace of Mind Services

Peace of Mind Service

What's included in Peace of Mind: Maintenance?

With Peace of Mind: Maintenance, you'll be invited for regular Bike Doctor check-ups based on your riding distance. At these check-ups, the Bike Doctors will evaluate and service any wear and tear to keep your bike riding perfectly and extend its overall lifespan. The Bike Doctors will also notify you if any additional repairs are necessary.
We'll invite you for Bike Doctor checkups at the following intervals: After you've ridden 622 miles, the Bike Doctors will check and inflate the tires, tighten the crank bolts, lubricate the drivetrain, tighten the kickstand, and tighten any other parts that have worked loose. Every 1,554 miles, the Bike Doctors will do all of the above again and tighten your wheel nuts, fender bolts, and handlebar bolts. They'll also check and replace your brake pads if necessary, and check your rear hub for play.
At 4,662 miles, the Bike Doctors will do all of the above again and check your E-shifter for wear. They'll also replace your tires if they're too worn, and replace your rear wheel if it's spinning out-of-true. After 4,662 miles riding (nice work!), we'll check your bike at 1,554 mile intervals. We’ll inflate your tires, lubricate your drivetrain, tighten all connections and anything that’s worked loose, replace your brake pads, and check your rear hub for damage.
Don't worry if you experience any wear and tear outside of your scheduled check-ups – you can schedule a Bike Doctor appointment for this at any time. All costs for parts and labor related to wear and tear are included in your Peace of Mind: Maintenance coverage.

What wear and tear is covered?

Wear and tear servicing covers all issues related to the normal wear and degradation of your bike's mechanical components. This includes everyday wear to the wheels, handlebars and controls, chain and chainguard, kickstand, brakes, and brake pads. Issues with internal electronics, including the battery, E-shifter, Kick Lock, Turbo Boost, Smart Cartridge, and integrated bell are covered by the bike's three-year warranty. Flat tires and damages caused by accident or vandalism are not covered by Peace of Mind: Maintenance.

What is not included?

Peace of Mind: Maintenance does not cover damages caused by accident or vandalism. If you have an issue outside of normal wear and tear (or what's covered by your warranty) we can still help, but you may have to pay for repairs and shipping.

Frequently asked questions (FAQS)

I’VE LOST MY MANUAL. HOW CAN I GET A COPY?
Not to worry, just get in touch with us via info@vraifitness.com and we will email a copy to you
HOW DO I ACTIVATE THE MANUFACTURER’S WARRANTY ON MY MACHINE?
Register your warranty either by mail or online within 30 days of purchase. Please retain proof of purchase.
WHAT INFORMATION WILL I NEED TO SUPPLY TO CUSTOMER TECH SUPPORT?
The Customer Support Department will need the VRAi Fitness model number, serial number and the nature of the problem (error messages, symptoms, description of what is not working, etc.) an address, a contact name and a phone number. Proof of purchase is required for all warranty claims.
WHAT IS COVERED UNDER THE WARRANTY?
Repair or replacement of a defective motor, electronic component, or defective part, and is the sole remedy of the warranty.
WHAT IS NOT COVERED UNDER THE WARRANTY?

Normal wear and tear, breakages, improper use, improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the equipment as sold.

Damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, neglect, theft, vandalism, fire, flood, wind, lightning, freezing, or other natural disasters of any kind, power reduction, fluctuation or failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects into the covered unit, or modifications that are unauthorized or not recommended by VRAi Fitness.

Incidental or consequential damages. VRAi Fitness is not responsible or liable for indirect, special or consequential damages, economic loss, loss of property, or profits, loss of enjoyment or use, or other consequential damages of whatsoever nature in connection with the purchase, use, repair or maintenance of the product.

Equipment used for commercial purposes or any use other than a single family or household, unless endorsed by VRAi Fitness for coverage.

Equipment that is owned or operated outside the UK.

Delivery, assembly, installation, setup for the original or replacement units or labor or other costs associated with removal or replacement of the covered unit.

Any attempt to repair this equipment creates a risk of injury. Horizon Fitness is not responsible or liable for any damage, loss or liability arising from any personal injury incurred during the course of, or as a result of any repair or attempted repair of your fitness equipment are undertaken AT YOUR OWN RISK and VRAi Fitness shall have no liability.

WHO IS COVERED UNDER THE WARRANTY?
The original owner, and it is not transferable
I NEED TECHNICAL ASSISTANCE ON MY VRAI FITNESS EQUIPMENT, WHO SHOULD I CONTACT FOR SERVICE?
Email our customer service department at info@vraifitness.com. They will get a technician to call you, diagnose and correct your problem over the phone. Alternatively they can assist you in booking a return for the equipment to our repair centre for repairs.
I PURCHASED MY VRAI FITNESS PRODUCT ONLINE - WHO DO I CONTACT FOR SERVICE IN MY AREA?
Email our customer service department at info@vraifitness.com. They will get a technician to call you, diagnose and correct your problem over the phone. Alternatively they can assist you in booking a return for the equipment to our repair centre for repairs.